********** Service By The Foschini Group

<p>I bought a pphone from the Foschini Group late last year and was urged to take out insurance with them which I eventually did. Two weeks ago - I got pick pocketed in Alberton and after which, I tried to claim for a new phone since mine had been ******, I was told by MTN that the ITC number doesnt match that of my phone. I later went to raise this with the Foschini store where I had bought the phone at and they said that it wasn't their fault - but the point is it was and now the insurance company - which also falls under FOSSHINI won't pay out my claim. All my payments are up to date and the debit me each month but I am not held prisoner because of the incomtent staff at the Foschini store in Alberton. I would please like to get some help with this because what is happening here is just not right. Also, your staff at this particular branch need to go on a refresher course on how to deal with people, because at this point they are dragging the name of the store in the mud. I am extremely furious at how I have been treated!</p>