Horific attitude from personnel & supervisor

Wow!! I've been to numerous Foschini outlets and I've consistently received good service. This changed on my last purchase. I was assisted by the rudest person I've ever come across. She decided to select the 6 months payment option without asking me. Only after asking her how much the total is and that I want to pay it over 12 months did she declare that she already chose the 6 moths option. I told her to change it and informed her Supervisor who came to authorize the reversal of purchase. The Supervisor simply gave an apology to brush me off. The assistant, Mbali, did not even apologise, instead she decided to give me a cheeky response.

This is absolutely unbelievable and intolerable. I am noticing quite a trend of bad attitudes in TFG personnel. This was my second encounter.