RV
Reza V
1 reviews | Active since Jul 2014
05 Nov 2021, 15:20
Holding my order and in the end telling me no stock??
I placed an order online on the 26th of October with the estimated date of the 2nd November, after the delivery day passed and calling each day after to follow up, one of your consultants advise that he wants to refund me because you dont have stock? ***? I purchase these items as gifts and it took ME to call your support to tell me something like that? Why keep me in limbo? Why not tell me that the day after I placed the order?
I want my items, I placed the order on your site and it showed in stock. Fix this.
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Foschini's replyOfficial
08 Nov 2021, 09:23Dear Reza,
We are concerned to hear about the negative experience you've had with our online store. We're so sorry you weren't notified about stock availability immediately and would like to apologize for the inconvenience of having to follow up on this.
We have notified our team and will do our best to rectify the matter timeously. We assure you that a consultant will be in touch to facilitate a resolution.
Kind regards,
The Foschini Team
We are concerned to hear about the negative experience you've had with our online store. We're so sorry you weren't notified about stock availability immediately and would like to apologize for the inconvenience of having to follow up on this.
We have notified our team and will do our best to rectify the matter timeously. We assure you that a consultant will be in touch to facilitate a resolution.
Kind regards,
The Foschini Team
Foschini's reply08 Nov 2021, 09:23
Official
Dear Reza,
We are concerned to hear about the negative experience you've had with our online store. We're so sorry you weren't notified about stock availability immediately and would like to apologize for the inconvenience of having to follow up on this.
We have notified our team and will do our best to rectify the matter timeously. We assure you that a consultant will be in touch to facilitate a resolution.
Kind regards,
The Foschini Team
We are concerned to hear about the negative experience you've had with our online store. We're so sorry you weren't notified about stock availability immediately and would like to apologize for the inconvenience of having to follow up on this.
We have notified our team and will do our best to rectify the matter timeously. We assure you that a consultant will be in touch to facilitate a resolution.
Kind regards,
The Foschini Team