Hisense infinity Pro

<p>I bought a Hisense infinity pro on the 4 th of January within the 7days i returned the phone cause the keyboard had problems with cellphone banking, i spoke to Lameez manager of foschini vangate who informed me that Orioon hisense manager should sign the credit form and send it back to them . She called numerous times after Orion and Ros*** but until today am still waiting. When i get to vangate foschini they called them but i would like to know why am i not getting a phone if i returned it within the 7 days. Ros*** informed Lameez last week to send the document via email which she did to refund me but they not responding and i have to phone or walk after them. </p> <p>I want my money back and can i please have this done today urgently would be appreciated. This is unacceptable and very bad customer service.</p> <p> </p> <p> </p>