FR
Fran R
1 reviews | Active since Mar 2016
19 Mar 2016, 11:36
Hiking prices of old stock by more than 20
I recently purchased a blouse at Foschini for R260. I wanted another in a different colour but had to wait 3weeks for a transfer from another branch. I collected my blouse only to find that a sticker had been placed over the original price hiking it up by R40. This is completely unfair practice as it was not new stock. The assistant showed me various items in the store where the same had been done. I can understand if the stock was new but not acceptable on old stock.
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Replies (1)Foschini's replyOfficial
22 Mar 2016, 13:43Hello hellofran,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
TFG team
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
TFG team
Foschini's reply22 Mar 2016, 13:43
Official
Hello hellofran,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
TFG team
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
TFG team
