Highly unprofessional people work at Foschini accounts department

I have been trying to get a Foschini account statement out of Foschini since September without any luck. It seems that you have to beg them to get a statement and then since Novemeber I have been harassed by their accounts department for a payment but I still have not received a statement.

I phoned in to change my contact details in Septemeber but it was never updated. Since then I have spoken to 4 consultant is the accounts department and given them my update contact details and still it hasn't been updated. Today I was phoned again and told I need to pay just to find out my details is still wrong. I have all these calls recorded.

Now Foschini wants to charge me arrears because they are unable to press the save button once new update information is given to them. I also refuse to pay an account that I do not know what I am paying for as I haven't bought anything from Foschini in a long time so I want to see what they are charging me for before I pay it.

I don't think it's to much to ask to get a account statement so I think Focshini is being highly unprofessional and just plain rude to their customers. I will definitely make sure to convince each and every person I meet never to buy clothing from Foschini.