Highly Disgusted Close my Account

Good day customer services

I have been a valued customer for the past 10 years however there have been two incidents of unprofessionalism at the goldfields mall Foschini situated in the Free State province that has led to this decision.

I returns a few items on the 6th of November 2019, and was refunded however there were two items that still had the magnet on them when I returned then due to staff failing to remove them and I found this out only when I got home. In any case I was refunded as normal and all items were checked.

I then walked into the store yesterday 7th November to get an anniversary gift for my husband and was approached by a Colette sales lady named Ursula who brought the bag that I returned a day ago to show me that the bag looks used, I told her that I did not use the bag, she then opened it and showed me some marks that shows it was used and accused me of returning a used item. I sincerely feel that this was deformation of character.

I then asked to speak to the manager and she said that the manager is not there and I told her that I will report this incident and she kept on being verbally abusive to me as the customer and had the cheer on of her other colleagues on the floor , all young , naive and unprofessional and probably uneducated too.

This is no way to treat a customer and also they have no s****s at all when it comes to treating a customer with respect since she started being insulting saying words like “Sies this is not Johannesburg “ and screaming since the manager was not there.

I do not feel that Foschini management hires the right Calibre of people at the Goldfields mall, and being such an elite store, this stands as a great disadvantage.

I do not want to lower my standards and deal with such people especially after a long hard day at work thinking I would unwind with some shopping at my favorite store, I always buy for large amounts and I pay timeously.

I do not wish to enter the store again and I would like my account closed with immediate effect.