Highly disappointed online shopper

My name is Queen Mpatane, I recently bought an item online, a jean to be specific online. This is the first time this is happening, hence I'm highly disappointed. I received the package earlier than expected, good, that's why I love buying online with TFG, especially your Exact shop. I didn't the jean that I ordered, when I opened the package, I thought maybe I had selected the wrong item to my bag, put when I see the receipt I received via email after paying, I'm seen that no, I actually did choose the right blue jean I wanted. I was thinking of returning it, but there is no time. I was buying it for a particular even that jean. I ordered a Women Blue Light Wash Skinny Denim, however I received a 5 pocket Skinny light Wash RNF jean. I'm highly disappointed with this experience. I've never had any problems buying online with TFG group, why now?

I don't know if you understand the reason behind some of us prefer buying online, it's for the convenience, I don't have to go shop to shop looking for the particular item I want, I just check on line, and but it. Yes I stand in the queue when I have to go fetch the item, but it's better than going up and down wasting time. Standing in one queue to get an item I didn't have to walk for the whole town. Convenience for me, and then when I check your returns policy it says it must be returned in the very same packing, either take it to a shop, or call so that you can courier. With what time? After how long is the courier going to come? After how long will I be refunded or exchanged. Why would I even want a refund, I bought that particular item I chose because I want it.

I'm truly disappointed. Does this mean next time when I buy online I must save space for disappointed. Highly unprofessional from your side I say.