Hide and Seek

On Tuesday 9th June my daughter and I went into the store to look for furniture for her new flat. Finding an assistant was a bit like playing hide and seek and the one I did see was on a very important and lengthy phone call. Finally we managed to find someone to assist. Then we were told that although we had seen what we wanted it would have to be ordered and we would have to wait two weeks?! Jaqueline then relented and allowed us to take the chair and the bookcase but only after quite a wait.<br> While paying I suddenly realised that @home belongs to Foschini and I had a card. Too late to cancel and reprocess the transaction... No one ever asked whether I had a card.. So no rewards..<br> The staff in this branch appear to have no training when it comes to client service. Another lady was also complaining while we were there. we both waited over half an hour and there were no other clients.. Very disappointing service.<br> Order No *** R2997.