Hidden delivery costs
I ordered clothing from the South African Next site which advertises free delivery and prices are in SA rands. After making payment I received an email to say that I need to pay customs charges of 40-60% and an admin fee of almost R300 on top of that in order for the goods to be shipped from the UK. Nowehere on the site does it state that thw goods are shipped from another country. I have tried to call and email to get a refund but with no success. I notice that others have complained but Next has not responded... I know that the Foschini Group brought Next to SA and perhaps they can answer for this very clear CPA disregard. It is a very ********* practice.
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the relevant department and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the relevant department and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Best regards,