KC
Kasturi C

1 reviews | Active since May 2016

09 Nov 2016, 11:44

Hidden charges on accounts

<p>I received an sms from Foshini saying that I owe R32 on my account. I have't made a purchse at Foshini in maybe a couple of years. I couldnt figure out how I could possibly owe them any money. Today I received a phone call from Foshini Customer Services notifying me about the benefits on my Foshini account- death benefits, lost card benefits etc...all costing me a total of R32 every two months. I was shocked. My response was: Who asked for these benefits?? I am not interested in any benefits that will cost me R32! They claim that I must have received a phone call from Foshini recently in which I authorised adding these benefits to my account (I can ssure you that did NOT happen!). Or I must have authorised it when I opened my account years ago. If this is so, it must have been deliberatetly hidden in the fine print and never actually pointed out to me . And I dont recall paying any R32 fee last year when I didnt make any purchases, so why did it only start now? They say that I should go to a Foshini store to sort this out. Why should I waste my petrol to remove something that I didnt ask for. I am going to put this on social media to warn all Foshini customers who are unaware. I have never experienced this with Edgars or Truworths- they are upfront with their costs. REMOVE THESE CHARGES FROM MY ACCOUNT IMMEDIATELY! I AM NOT INTERESTED IN YOUR SO CALLED BENEFITS. DR CHETTY, ATTORNEY OF THE HIGH COURT OF SOUTH AFRICA.</p>

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Replies (1)
Foschini
Foschini's reply09 Nov 2016, 12:02
Official

Good day,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

TFG