1 reviews | Active since Sept 2012
Harrassed for paying more...
Last month in February I received a call from your legal representatives for paying half the required instalment for the first time since opening my account. We made an arrangement that I can pay the amount of R1000.00 per month for 3 months, however I mentioned that if I got a little more cash that month I would try to put it towards my instalment which I did. That call was charged on my account adding to the expenses of the account. Before the 1st of March I made the instalment payment for March in full and an additional R500 meaning my account remained R500 in Arrears. My problem is that I got another call and SMS which they have to charged me for after I made an arrangement showing that the problem was that I paid more than I had arranged. I made a sacrifice and made the payment out of honesty and because I don’t want bad credit. This sort of harassment is highly uncalled for considering that I made arrangements last month and I don’t have money laying around hence I am not trying to be evasive or trying not to pay for my account shown by my sacrifice to ensure that I try to pay it off a quickly as I can. I feel I am being treated unfairly and being harassed for trying to be honest. I would really appreciate that you contact your legal team and advise them to stop harassing and demanding payments for something I already made arrangements for. And stop behaving like I have owed you money for months on end. I am going through a rough patch like any normal person does and harassing me will not make it any easier on anyone or make money appear in my account miraculously. I will be taking it up with the abutsman if this harassment continues and you continue to charge me for every call or SMS your legal team makes to me as there was a arrangement hence no reason to keep calling and charging me every month for it. The statements come late but I have always managed to make my payments and only paid partially in February for the first time since opening my account with you. I have also continued to try to cover that partial payment every month. Stop the harassment.
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.
TFG
