cS
caro S
1 reviews | Active since Nov 2015
02 Nov 2015, 13:03
harrasment
I bought a Maybelline foundation from festival mall I saw that it was opened but could only manage to return it days later. When I went back to the store the ladies told me m so cheap i wanted to return a product I had used. I went to get a couple more foundations but found that they were also opened but they still refused to change for me. Needless to stay I haven't used that foundation and no longer feel same to go back to that shop.
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Foschini's replyOfficial
02 Nov 2015, 15:37Hello kero37,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,
Foschini's reply02 Nov 2015, 15:37
Official
Hello kero37,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Best regards,