LL
Leanne L

1 reviews | Active since Apr 2015

21 Apr 2015, 14:44

HANGING UP THE PHONE

Good day<br> <br> I was called by someone from Foschini. I'm assuming it's the call centre. She wanted to offer me some kind of insurance... Health insurance I think, for myself and my family. When I responded that I am not interested, she hung up the phone in my ear. <br> Firstly, I am at work and don't really have the time for call centre / telesales conversations, but I took the time to answer my phone... Secondly... What kind of people do you guys employ who have no telephone etiquette? No one likes getting calls from call centres... and once they ask to speak to you and name your name and surname, you immediately know its call centre... I could have put the phone down there and then, but I gave her the time to speak and tell me what she was calling about... and she has the audacity to put the phone down in my ear when I say \Sorry my sweetipie

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Replies (1)
Foschini
Foschini's reply21 Apr 2015, 15:51
Official
Hello Leanne0609,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.