Gross behaviour by Foscini staff member

Dear Peter

I am writing to you regarding an unfair and understanding indiscriminate treatment that I have received twice from a Foscini in Watercrest mall store Assistant. Yesterday I tried to buy a phone that was on display: they dismissed me and said it was already paid for via online transactions. Today I reserved a connex laptop at 10hoo this morning, when I came to collect it around 14:00 . They made an excuse: they said they don’t have a security key to release it from the display table. then she went to lunch , now its almost four . They haven’t call nor gave me clarity. Their treatment is an extreme portrayal of rudeness and deliberate undermining of customers based on unfair profiling. Plus , the laptop is locked they say they don’t know the pass word either.

Please intervene, I won’t leave before I get it , I need it for business purpose which is an emergency.

Thank you

Kind regards

Ntokozo Mkhize