Great service from TFG

I placed an online order with @Home yesterday afternoon. When I tried to make payment, I was told that the payment failed but when I returned to the @Home order confirmation page, I was told there was success with the transaction. This morning I phoned The Foschini Group call centre as payment was again unsuccessful. Forenzo took my call and was so incredibly helpful! He immediately located the source of the problem and told me to call the call centre if I still had difficulty - I was just to ask the agent for him directly instead of rattling the whole story off again to someone else. When I mentioned I would just cancel the order if payment kept failing he said he would track down the nearest @Home in my area that had stock of the item so I would still be able to get the product. Nothing seemed too much for Forenzo. It was so nice to actually be able to speak to someone who was helpful, efficient and who could speak English without me having to repeat myself a hundred times. Thank you, Forenzo, for everything you did to help me. And TFG, look after Forenzo - he's an asset to your team and you don't want to lose him!