Great service from Foshini Cleary Park and Gateway.

Foschini (Hi-Online)

Please give the below employees raises and make sure they see this.

A few weeks back i wanted to purchase a Xiaomi Mibox. Unfortunately the online store (HI-online) was was out of stock, but a few stores in SA had stock. That wasn't going to stop me from enjoying Netflix!

Now the hard work started. I found the device at the Gateway store, called them and spoke to Lee, who got the ball rolling on his side. Greenacres, Walmer Park and Baywest all said due to COVID 19 inter-branch transfer was not allowed. Which still doesn't make sense as it's the same as the store receiving stock or me buying online, anyway. Called Cleary Park and spoke to Janice who stated it wont be a problem, then I spoke to Siki about the IBT. Went to the branch and paid the IBT fee. PERFECT

Lee contacted me to say Gateway received the IBT and the parcel will be sent, fast forward about a week or 2 a get a call from Siki, asking me if i ordered a DSTV decoder(head falls into palm). She sends me a picture, yep then wrong parcel was sent. Instead of loosing my ish, I contact Lee again, he wasn't in, but I left a message, he contacted me about 19:00 to apologize, there was a mix up with the parcels and Gateway sold both devices that was available. Feeling ****py cause i wasn't going to "Netflix n Chill", then Lee tells me he found one in East London and already arrange for it to be sent. A couple of days later Siki call me, my parcel arrived.

I still have me reservations about a few of the TFG group stores employees, but Lee and Siki made up for them. Thank you Lee for going the extra mile a few times, you have great customer service skills.