CG
Craig G

1 reviews | Active since Sept 2017

15 Sept 2017, 13:36

Great Service @ Due South Clearwater

I wanted to return a camping mattress to Due South. I went into the Clearwater branch. I was assisted by Rebecca. I did not have my receipt but I believed that all the transactions were captured on my store card. Rebecca could only identify the complete invoice and not the individual transactions. She vowed to resolve the query same day as she was going on leave. I left the store believing she would contact me with a resolution. Within 30 minutes I received the call and told I could come and collect a gift card to the value. She is an asset to the Due South brand and knows what customer service is all about Thank you, Rebecca.

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Replies (1)
Foschini
Foschini's reply15 Sept 2017, 14:11
Official

Good day,

Thank you for the great feedback! It is always rewarding to receive positive comments and we are so happy that we could assist you! I will pass your comments to the brand management and branch to inform them. We hope to see you in our stores again soon.

TFG