Great service

On Thursday the 3rd of September 2015 I called the Boulders branch and Victor answered the phone. I asked him to take Down a product code and check a size 8 since I wanted to do an exchange. He was total honest with me by indicating that he was alone at the point where the phone is located and that he was serving customers and could not go and check the item. He suggested I come to the store and check the item. Later on I arrived at the store with the item and had no invoice. He was polite and asked his seniors for assistance. While his seniors were doubting and gave some \not buying the lost invoice story"";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;892227;748517;32;2;0;0;0;0;2;NULL;NULL;NULL;15/09/04 15:42;15/09/04 13:59;Client chased out of the Gautrain Bus;8,31E+12;Rhona Jackson;***;I got in the Gau bus in Pongola, the one that does the Gallo Manor Route at around 11:30 on the 3rd of September, I tagged my card which I make sure that I have at least R20 to tag in the bus. I have been using the gautrain and bus for a year and I have never personally had a problem with my card but I have seen people tagging in the bus and the card machine reads invalid card and they were directed to sit down and sort it out at the station. <br> <br> I had the same problem, I tagged in and the card machine read invalid card, and I asked the driver if we can sort it out at the train station as I was still continuing to centurion with the same Gautrain, and the driver of the bus said what if he gets into trouble because I did not tag in, I explained to him that I don't know what is the problem, because I used the same card in the morning on my way to work and it did not give me any problems, maybe the problem is with the card machine. he refused and chased my out of the bus like a dog.<br> <br> I feel discriminated against by this behaviour, I have seen people with the same problem treated with the respect the deserve as customers.<br> <br> Bus Reg BC 33 CX GP, please assist and correct bad service!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;372598;891300;18;2;0;0;0;0;2;NULL;NULL;NULL;15/09/04 15:39;15/09/04 14:00;Refund of R5236.20.;;Accounts Department;***;I have bough office furniture at Hedcor in Durban. My company Gadinelwe Construction and Project Management was awarding project at SALGA to supply and delivery the merchandise. I made payments is three parts first it was my aunt 04/10/2013 to the value of R30600.00 and my friend 17/10/2013 R39000.00 and myself on 24/10/2015 R27765.30. I have forward Chanelle at Hedcor all the proof of eft payments from other two parties and mine my company banking details and this has been happening since the 20/09/2015 i cant get my refund i paid them extra R5236.20. They dint have problem when i forward all the proof of eft to release the goods to SALGA but now they have problem to refund my money that i paid extra and even though i forward them the proof of the same eft that they have accepted to release the goods. I feel that as they customer i have been treated unfairly. I even speak to Chanelle today and asked how far are they with the process and she said she still waits on accounts. They wanted a bankstatement which that account i closed at absa i had to stand in lines to get letter from the bank that state the account is closed and they still didnt refund me what do they want i dont no ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;252996;499;18;2;0;0;0;0;2;NULL;NULL;NULL;15/09/04 15:57;15/09/04 14:01;No Delivery ;PE***ZA;;***;My parcel was posted on Tuesday 1 September 2015, when I track it I see its at Capemail Hub and its been there since 2 September 2015. Its really urgent that I get my parcel, Can someone please help. Tracking number PE***ZA;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;892230;873056;7;5;0;0;0;0;5;NULL;NULL;NULL;15/09/04 15:56;15/09/04 14:03;cant wait for my holiday;;;;thank you platinum leisure i have not gone on my holiday yet but i know everything will be fine as it has already gone as planned, ive got my confirmations all i need to do is get myself there.<br> when i get back i will write again. thank you ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;516500;806;21;5;0;1;0;0;5;NULL;NULL;NULL;15/09/04 16:00;15/09/04 14:03;Easy happy Agent;7,41E+12;Keneiloe Chiloane ;;i was fortunate to have an excellent experience with Keneiloe. She helped make understanding the life insurance policy easy and had an uplifting attitude that made all the difference to signing with 1Life or not.<br> thank you ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;649486;787610;18;5;0;0;0;0;5;NULL;NULL;NULL;15/09/04 15:31;15/09/04 14:10;Fast, clean and professional waterproofing service;Esre Etsebeth Serengeti;Christa Slabbert;***;I had hectic waterproofing issues at my newly built home (3.5 years old) Both the builder and Insurance company refused to assist with the issues at hand. The builders poor structural building practices caused damp on two walls.<br> Waterproofing Mania was one of the contractors I got from www to quote - what a fresh breeze of dedication and service!<br> They knew what they were talking about, gave valid solutions and were friendly in doing so.<br> Waterproofing Mania have proven that they have excellent waterproofing solutions. There service is friendly and caring. Their delivery is punctual, precise and neat.<br> My problems are solved - quickly, efficiently and effectively, and it didn't cost an arm and a leg...thank you Christa and team!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;355308;891227;5;2;0;0;0;0;2;NULL;NULL;NULL;15/08/01 10:00;15/09/04 14:12;Don't go near Rush Hour - serious non delivery! ;;Edwin George;;If any one ever comes across Edwin George Logistics or Rush Hour Consultants for event planning or logistics please steer well clear. Edwin will promise the world and will not deliver, he dropped the ball several times with regards to delivery and nearly cost us close to R1m. Promises where not kept, deadlines where not met and we ended up paying him over R80k for total non delivery on our event The Craft Fair. He was also in serious breech of contract on the Service Level Agreement. He did not meet or even come close to our expected level of service and severely let us down with regards to security and fencing, 2 of the main elements for the event, which ended up costing us approximately R350k in lost revenue. If you are ever considering using him for any of your events please think twice, I would advise avoiding at all costs. We are currently taking legal action against him for non delivery, breach of contact and loss of earnings. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;585165;891299;37;2;0;0;0;0;2;NULL;NULL;NULL;15/09/04 16:02;15/09/04 14:12;Rude staff and a Non-Caring owner;21 Albert Park;Patsy and Ters;***;Was promised by a staff member that a refund would be done in this week. I called yesterday to follow up. Suddenly this refund could not be done. I understood the reason(s) given. But Patsy does not understand customer service... When i asked her why she did not call to explain why the monies will be paid she got offensive and patronising and kept on interrupting me. <br> <br> Then wanted to report her poor behaviour and pathetic service i left an e-mail message for the owner (Ters) of the law firm. He thinks it well to ignore me completely. USELESS!!! Such lame service. Stay away and never use this crowd. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;892233;770382;17;2;0;0;0;0;2;NULL;NULL;NULL;15/08/05 22:00;15/09/04 14:14;Free access to the bus during a stop;***;;***;On 5 August 2015 our son departed from Swakopmund to Stellenbosch. At Mariental, during the stop at Engen, his back pack, which contained his passport, was ****** from his seat. The door of the bus was not manned by anybody, which implies free access by anyone to the bus. No effort was made by the personnel of Intercape to search all passengers on board. Because crossing the border is impossible without a passport, our son had to disembark the bus at 22h00 in the night, an obvious concern to any parent. The imp**** free access to the bus during a stop means that anyone can do anything during a stop - sabotage, theft, kidnapping, smuggling, etc. The incident was reported the same night at the call centre in Windhoek - another bad experience! We had to ring for a long time and after the third person answered we manage to hear what she was saying. The incident was again reported the next morning, again the phone had to ring many times and eventually the inbox of the manager was full when the call was put through! How will Intercape respond in the case of an emergency? How will Intercape's owner react when his child has to disembark at 22h00 and left without a safe place to sleep? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;892235;873056;7;5;0;0;0;0;5;NULL;NULL;NULL;15/09/04 16:10;15/09/04 14:14;met wonderful people at platinum leisure;;;;i cant believe how welcoming the people at the platinum leisure offices are, i really cant believe it. they are so kind and helpful, it was a pleasure dealing with them and i would just like to thank them for my holiday.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;520075;819760;33;2;0;0;0;0;2;NULL;NULL;NULL;15/09/04 16:15;15/09/04 14:16;Billing ridiculous and bad attitude from Lindsay;2,00E+13;Lindsay;***;I have been having issues with Mogale Municipality for the past 6 months my bill has been sky rocketing and I cannot afford it any longer. From having a usage of +- R600 per month (End Feb) to R2213.05 just for electricity, this is virtually impossible. I then decided to go to the offices and they advised that this was caused because our gate was locked but I was at home and a guy by the name of Xoli always came to take the reading. As expected the end result was there was no reading done. Since June I have been submitting reading but they still dont get recorded and I have the photos with date stamps to prove this. I spoke to Jabo firstly who called be back and advised that it was recorded but it was not so I tried again. Spoke to Lindsay and she advised that she recorded but I asked her why she I needed to pay extra and she advised that she will have my electricity cut off if I didnt listen to her. She was extremely rude, impatient and unhelpful because she then decided to drop the call because she felt I was talking too much, is that customer service?Government employees are arrogant and not help full. I told her what my issue was and she just dropped the call without calling me;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;892237;793962;16;2;0;1;0;0;2;NULL;NULL;NULL;15/09/04 16:05;15/09/04 14:17;No service for more than a month after many calls;8,81E+12;Lulama;***;Asked for my line to be moved the 03/08/15. The technician came the 27/08/2015 to install. Got informed the under ground cables was damaged and needed to be replaced. Phoned them the 31/08/2015;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;651787;882968;7;2;0;0;0;0;2;NULL;NULL;NULL;15/09/04 16:06;15/09/04 14:18;REFUSED TO REFUND DEPOSIT;;Taryn;***;We had a wedding a few weeks at this venue. We paid the required amount in terms of the agreement. The venue was left in a good state and there was no complaints from the management of the venue. Part of the agreement is that the deposit will be refunded after a month and this was not done in this case. We have called many time to enquire on this issue and there was still no response from them on this issue. We have sent emails and dealt directly with Taryn. She was not helpful. A month later and we still have not received the refund. This is bad service and I would advise people not to go to that venue or book it. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;5949;748518;4;2;0;1;0;0;2;NULL;NULL;NULL;15/09/12 22:12;15/09/12 20:24;Beware of issues with the flagship LG G4 wifi;;Cellular ;***;I experienced an issue with my almost brand new LG G4 whereby when trying to turn on the wifi toggle, it would flash repeatedly but not turn on. I tweeted LG and they were somewhat helpful by giving me their generic response contact our customer care, which I did and they told me that I should take the phone to vodacom or GSN mobile. I took the phone to GSN aa they were the apparent authorised repair agents. Now my phone has been sitting there with then for over a week and seems like they are doing little to repair the phone apart from telling me that \the phone is sill on the test bench\"" and then been given promised follow up calls which I'm still waiting for. I contact LG on facebook and they choose to brush over my comments"