JB
Jeanne B

1 reviews | Active since Aug 2011

02 Oct 2015, 14:09

Goodness, how annoying can you get

Dear Foschini<br> The next time that you send me an SMS on the 2nd of the month informing me that I am in arrears, I will close my account with you and NEVER set foot in you stores again. Please go check out my payment history, and then go and irritate your account holders who ARE ACTUALLY in arrears. So by the way: I went into Foschini Paarl Mall on Tuesday 29 September shortly after 16:30. Guess what: no one at the tills. NO ONE. I was standing there forever, waiting for SOMEONE to actually notice that there were clients at the counter. So next time you go crazy on the 2nd of the month because of a payment, make sure that your staff on the ground is geared to actually help customers who WANT TO PAY.

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Replies (1)
Foschini
Foschini's reply02 Oct 2015, 16:16
Official
Hello jeanneboshoff,


Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

Foschini Team