Good day i want to let everyone know my BAD experience i had at foshini canal walk

Good day i want to let everyone know my BAD experience i had at foshini canal walk. So i contact the store manager MONDAY and TAMMY to arrange that an driver is going to bring my items in for an return seeing that i did not feel well. Anyway the staff took the items from him and is keeping the items i called how meny times and even went to the store bit no one know about it. The other manager phoned my work number left an message that i can pick up my items.... Well i phoned 100 times but no answer or if i do get lucky and somone answer the phone i stay on hold for 10 to 15 min... My purchase was R6700 and i they have the proof of payment. Soooo what is the problem?? I doint want the items i want my refund but they just doint care. I will never support Foshini century ever again... Think the next step is a theft case. I am disgusted in Foshini!!!!