Good bye Foshini

I paid off my account and I hadn’t used my account for a couple of months. I didn’t check the emailed statements as the account had zero balance. Unknown to me, account benefits was charged to the account in January – amounting to R35.31. Why was I charged account benefits – I didn’t receive any benefits?

On the 7th February, I received an email from Foshini reminding me to pay the R35.31 – which I did immediately. Then to my surprise, I received a statement a few weeks afterwards showing I still owed R23.53. This was a surprise to me as I hadn’t used the account and had paid amount as detailed in the email.

I noted that you charged me R20 for the automated email, R2.80 for a SMS I never received and interest for these charges. How can you charge R20 to send an automatic email and R2.80 for an SMS – that is just plain *********** your loyal customers. I tried phoning to talk to customer services, but they were no help. I asked to be transferred to the complaints department – but after 10 minutes on hold, I just ended the call. I am just ****ed off that I’ve had the account for years and paid it off after every purchase. Then you charge me absorbent charges for paying late on fees I wasn’t aware of. Flipping ridiculous! I’m going to pay the R23.53 and close my account and never shop at TFG stores again. You can sleep well knowing you lost a loyal customer over some absurd charges.