Given different information by customer service

<p>Hi</p> <p> </p> <p>Can someone please explain to me when your account has been handed over, paid up in 2014 and my credit profile shows that it has been paid up. This doesn't even appear on my credit profile because it was paid up over 2 years ago. Someone from Tsg please explain what is the process to this, who needs to submit a paid up letter to you, so my debt can be cleared at Tsg?</p> <p> </p> <p>I called customer service more than once and keep getting incorrect information not to mention being told different things. I tried to open a Tsg account and that's when I found I owe you and obviously it was declined. Please explain the process </p> <p> </p> <p>Yours sincerely </p> <p>Unhappy customer </p> <p> </p> <p> </p>