GIFT RECEIPTS
<p>I have been bought a gift from fochini Trade route mall and was provided with a GIFT RECEIPT. The goods were small and I needed to exchange it for a bigger size only to find out that it cannot be exchanged if bought on account. They called and confirmed that the account holder needs to be present. What is the purpose of the gift voucher if it can't be used!!!!!! I have the original receipt from the card holder as well. The back of the gift voucher clear states if you need to exchange the gift ,please bring the original receipt. This is very poor service from Foschini. ........</p>
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Foschini's replyOfficial
03 Oct 2016, 16:37Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
TFG.
Best regards,
Foschini's reply03 Oct 2016, 16:37
Official
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
TFG.
Best regards,