Gift Card debited twice - no refund yet
Bought a cellphone from Foshini at Canal Walk on Sunday 03/12/2017 - then I realized that my gift card was debited twice R1932.00
Today is the 3rd day nothing is happening from Foschini side instead I have been sent left and right ( using my own cellphone bill to make calls ) between the voucher holder which is Canal Walk and the 2 Mangers helping me at Foschini
One Manager is busy following up with the finance team head office and seems like She is not winning in getting through
Already should the be a refund happen it will take 7 days to reflect on my account , so the sooner this is resolved the better, I just need my money back or else i am returning that cellphone as well!!
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologies for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
TFG
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologies for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
TFG