SM
Sibongile M

1 reviews | Active since Jan 2017

23 Mar 2017, 14:12

Gift bag not given as promotion

<p>on the 15th I went to Foschini in Cradlestone mall and bought a 100ml Versace perfume only to see later on your pamphlets that I took from that store that it comes with a bag that I was not advised of or given I already sent an email to Foschini but still no response.</p> <p> </p> <p>May I ask why I didn't get the bag as promised </p>

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Replies (1)
Foschini
Foschini's reply23 Mar 2017, 15:43
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG