YW
Yvonne W
1 reviews | Active since Jul 2013
29 Jan 2015, 14:08
GETTING HARASSED FOR OTHER PEOPLE'S ACCOUNTS
I'm receiving sms'es stating that another person owes money to Foschini. They have the incorrect cellphone number connected to this account. I contacted Foschini three times, and they are unable to remove my details from their system without a reference number or date of birth.<br> Which I don't ahve because they do not supply this info to me in the sms.<br> <br> It's ridiculous that I'm being harassed by Foschini.
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Foschini's replyOfficial
29 Jan 2015, 14:23Hello yvonnev2,
We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue and would like to apologise for the frustation caused.
Please be advised that we will escalate this complaint on to our Accounts Customer Care Representative who will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue and would like to apologise for the frustation caused.
Please be advised that we will escalate this complaint on to our Accounts Customer Care Representative who will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
Foschini's reply29 Jan 2015, 14:23
Official
Hello yvonnev2,
We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue and would like to apologise for the frustation caused.
Please be advised that we will escalate this complaint on to our Accounts Customer Care Representative who will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant
We would like to thank you for taking the time to bring this matter to our attention. We completely understand your frustrations regarding this issue and would like to apologise for the frustation caused.
Please be advised that we will escalate this complaint on to our Accounts Customer Care Representative who will be in contact with you as soon as possible to provide assistance in resolving your complaint.
Thank you and kind regards,
Nicole Orkin
TFG Customer Services Online Liaison Assistant