1 reviews | Active since Aug 2016

19 Apr 2017, 14:17

GATVOL!!!!!

<p>My TFG account was handed over and when i contacted the attorneys to make a payment they said the account is back with foschini and its closed on their side!! I received the foschini account details to pay. I paid it off and everytime I call the customer service to get a clearance letter im told the account was handed over and it doesnt show any payment, whilst their eft department confirms that i paid, (i forwarded proof of payment). I called more than 5 times trying to get this sorted but they still say i should get a clearance letter from the attorneys. The attorneys have not recieved any funds from me, hence they cant provide me with a clearance letter..which makes sense. The money was paid into the foschini account. .I had a reference number. How do you not know where my account is????? All the consultants are lazy to help me. I just want this sorted and to get my clearance letter. Im ****ed!!!!!</p>

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Replies (3)
Foschini
Foschini's reply19 Apr 2017, 14:31
Official

Good day,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

TFG

's update19 Apr 2017, 15:41
Reviewer Update

We all know it's still gonna take a year to be updated on ITC!!!!!!

's update19 Apr 2017, 15:42
Reviewer Update

As i mentioned in the review, I have been talking to/calling the customer service department for days!! What two working days????