Gateway Foshchini Bad Service Makeup Section

Hi second complaint in a week ! Surely something is terribly wrong at Gateway Foshchini. I go to the L’Oréal section to find the sales lady with long braids investigating something in the cupboard below the Loreal section. That’s all good.

I greet her and she responded “ oh hi” as she looked up. Perhaps surprised as she was looking into the bottom cupboard where the testers are kept.

I assumed I could ask her for help as she was busy taking samples out of the Loreal cupboard.

I asked if she could help with a shade match BUT she simply pointed me to another lady. Then proceeds to apply makeup on herself at the nearby mirror completely ignoring the fact I am customer who asked for help.

So the next lady was clueless! I said I needed help with a shade. She responded unfortunately we don’t have any testers but you can buy this color which she randomly picked saying “ you can try this color and see if it works “

Like eyeballed a color. Basically indicating I should spend a few hundred rands of my money from this 3 second consult.

Camera will show footage. 12:20-12:25 Sunday. We left immediately.

Then like fools we we return to the store on Tuesday. In desperation my mum asked a friend for her foundation to match a shade. It turned out to be the Fit Me brand.

So we decided it would be best to maybe go in and simply ask for the shade as we had the friends shade and number with us ( seeing nobody at Foshini would assist us on Sunday ). Mind you before Sunday we went in on Saturday as well and was told every consultant was on lunch or on tea!

We decided now on this Tuesday we would come right as we now had the foundation color and name and number.

There was nobody at the Fit Me Counter so we turned to the lady at the Dr Brandt section to ask for help as we wanted a specific number. She then asked why were we looking for Fit Me. We said it didn’t matter why, and we just wanted to get that ( because we didn’t want to go into details explaining our bad experience on Saturday ( where nobody was available, nor on Sunday with the L’Oréal lady who wanted to do her own makeup/ and the other lady who was clueless . Dr Brandt lady was EXTREMELY pushy, and we said look we just want to get the Fit Me as know the shade we needed. She then decided it would be an excellent time to insult my mum. She said “ well I am only asking you why since you have a very elderly skin”!!!!

Really Foschini? Is that how you insult customers when they decide they KNOW what they want? And maybe not prepared to spend a lot on Dr Brandt? Insulting your customers and only pushing for sales on premium Products whilst ignoring basic brands like L’Oréal and Maybelline is actually very discriminatory.

Furthermore a proper consultatant would describe my mums skin as mature not “very elderly”. We understand the lady at Dr Brandt was desperate for a sale but having some common decency is priceless for your brand Foshini!