FRUSTRATION & INCORRECT SIZES WHEN BUYING ONLINE AT TFG

I would NOT recommend that anyone orders clothes from The Foschini Group (TFG) online. Out of eight (8) items ordered online, they only managed to send me three (3) items that are the correct sizes, as ordered. I know my size and therefore ordered the sizes that I require. They sent me all sorts of different sizes, no one of them the same size as ordered. Upon requesting that they exchange the incorrectly-sized clothes delivered, they merely inform you that they do not do exchanges via courier service. Obviously, one has a reason for ordering online. I did not go to a Donna Store because the closest one is three hours' drive away, in a different town. One should not have to explain that, but common sense and following general size instructions, on the packing slip, does not seem to be among the strong suits of the Group or its employees.

Their website states the following: ''Return via courier: Please contact us on ***or *** and we will arrange a free collection within 3 to 5 working days. Ensure the return is packaged in a box to protect the items during transit. Once the items have been received and assessed at our DC your refund will be generated.'' Be warned - even if you DO follow these steps, as required by them, they still do not offer any resolution. They merely provide you with generic feedback, such as: ''We sincerely apologize for the inconvenience caused, as it is not our intention to cause inconvenience.''

Unless your goal is to waste your own time, struggle with returns and getting a refund, then do not buy online at TFG.