FRUSTRATING

On March 28 I had lodged a claim on behalf of myself due to the poor service from the Telkom store. They had mentioned that they have no dealings with finri te.

I had called the claims department a week later to find out the process of the claim however, they had lost my documents and email. I had resent the email which reverted to me consisting of a claim number. I had called through two days later to enquire about the claim and I was told that getting usage from Telkom it takes up to 72 hours. It had been 96 hours when I made the next phone call. I hear that there is still a backlog. I had then made a call on Friday 13 April long after the 96 hours still having a backlog when I had asked to speak to a manager I get the reply of she's not here. My details had been taken down for an assistant manager to call and today is 23 April with no response, no feedback whatsoever.

How are the relevant department working. It seems to me that they don't care about their clientele. It it very disappointing. I have been simultaneously being told that the usage they require is to tell them that the sim card was on the phone during the incident. I somehow do not understand this because the sim card alongside with the phone had been blacklisted.

POOR SERVICE LEADS TO POOR CLIENTELE

It is darn well frustrating awaiting for assistance. I am paying my monthly instalments with not a single debit missed and due to unforseen circumstances my cellphone was lost. I had sent through all supporting documents any yet no joy has come out of this. It's 3 weeks already and such pathetic services. Finrite and Telkom are not holding up to their 'efficient service'. I do not have a courtesy phone and I'm at risk carrying my tablet in public transport. I leave for abroad on Wednesday 25 April, therefore I want a response.

I would like feedback with regards to my claim that I have made and an ETA for the resolution of the claim. Alternatively I would like the managers contact details for the claims department as the staff is not competent enough to assist me. I would rath er deal with the manager as I know that the matter will be resolved. Should I not get any joy at that level. I intend on escalating the matter further.