DS
Dylan S

1 reviews | Active since Dec 2017

08 Dec 2017, 12:14

Fruadulant Pricing and putred customer service.

Yesterday, 7 December 2017 around 18H00 @Foschini in Kenilworth Centre Cape Town , I purchased a hair product, coconut curls. When they scanned the product, it scanned as 385ml product instead of what I actually bought which was 177ml. I only discovered this after checking my slip on my way out the store. I then queried this with the store manager and was told that the product of 385ml is the same price as the 177ml. The first time I bought this product, which was about 2 months ago and it cost me around R96 so this first response from the store manager seemed very suspicious. I asked them to scan the 177ml product against the 385ml product to check if the price was going to scan the same and was then advised that there was no stock of the 385ml and the 177ml product didn’t pick up on the system. During this whole process, the manager wasn’t cooperative and was also quite rude. I then decided to take the product and pay what I felt was erroneous in price. I would suggest that this be rectified soon to prevent any potential CPA complaints.

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Replies (1)
Foschini
Foschini's reply11 Dec 2017, 09:15
Official

Good day,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.

Your patience and understanding is appreciated.

TFG