Froud

Hi all Last i check i was a customer at foschini but today im the victim. December 2017 my account was used referent Malls from 21st till 28 January 2018 i received a statement it where i noticed that my account was used without my present. I call there customer service to notify them about this strange transaction. Consultant said " get Affidavit to your near polistation and take it to the nearest policestation and submit it to the nearest foschini " i did as i was instructed the following day i received sms they need my forms i had to go to the Maponya and ask them to refoward the document. Still nothing change i call them again they told me to get a case number yet from day 1 dey never said anything about case number. I went to Moroka police station they fail to help me, i call them again and i ask to speak to their forensic nothing still i went to Linden police station since Chester is one of the malls they used they refused to help me they say i must go to Midrand to open the case their. Again i call the forensic i had to talk to those police ladies eventually they open the case after they refused to help me honestly till today today from 6 march no case number yet foschini still waiting for my case number. I fill like im a victim here because i never lose and of my particulars still have my card with me but now i must be up and down trying to open the case to something i never did. How can someone buy either my card or ID ? I am so angry and Fed up with this up n down. I pay for this n this fone calls keep calling them now and again trying to protect my credit record im so so angry