*****ULANT PRACTICE

Since 21 December 2014 when I complained about Foschini untill May 2015 I had to fight a neverending fight to get the payment that I made on 8 November 2014 credited to my account. Just to find that during that time Foschini reported me to ITC as a debtor overdue each month. Now I have a bad creditreport and cannot take out a cellphone contract. I phoned customer services almost 20x last week to ask Foschini to inform itc that the fault was not mine but on their side. I phoned several times everybday to get such a letter. On Friday I received a letter saying the account is payed and closed, signed by K Sait. What does that mean, does that clear my name from a bad credit report that is UNTRUE? I phoned this person on Friday, left my name and number and nobody returned the call. As a customer I have NO power to make Foschini correct their mistake. It is ********* to label me with a bad creditreport and not correcting it. I dont have words to describe how angry I am because they can humiliate me like this and then after telephone costs of more than R100 they do NOTHING!!!