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To whom it may concern

I am utterly appalled by the service of Foschini group and how they have handled my claim for my cell phone!! Your staff is *********** and untrained in dealing with customer grievances.

Naturally everyone will have their field of expertise and your staff have displayed so much ignorance I have no desire to continue my relationship with this group! I filed my claim for my phone in 2016 and unfortunately when I filed the claim at the time because of your untrained staff the lady seemed to be making copies of my documents which she didn't and then proceeded to give them BACK to ME!!! Originals an all! I was surprised at this but I left the store, this was at Carnival mall, I then after months of struggling to get a hold of your fly by night insurance company called only to find my claim was not processed!! At this point no one was calling me to follow up I was calling at my own discretion and concern that I'm paying for a phone that is not in my possession! I then had to go back to Carnival mall to take back the documents which I did, but when I took the forms I got a call that my ITC number on the claim is invalid AGAIN I HAD TO FOLLOW UP!!! Now tell me, since the period to file these claims took so long I ported the number to a different service provider that offered me a better deal and when I went to ask the previous service provider I could not be traced on their system so I cannot get that "valid" ITC number. The claim is still lingering I suppose and gues what no one has called to make a follow up it's been well over a year, the company has received the documents that my phone is lost but I'm still paying that insurance for a phone that is not in my possession every DAMN month now tell me how does such a big company cause so much loss to their supposed valuable clients! I am now permanently appointed in the South of Johannesburg an every Foschini store I explain my story to refers me to Carnival Foschini. This group is so *********** it is a pain in my life! How much more must one pay to sort this mess out!!!!! It's been over a year now and it's truly disgusting because no one is willing to help me yet I'm paying for this!