***** On Account

We bought perfume in Dec which the manager of the store refused to give to us because the cashier cancelled the transaction while the card payment was processed. We the send her the proof of payment to show it went of my husbands bank account. They refunded us a month later. On Thursday the 10 March they have processed the payment again against my husbands bank account in the branch!! How can they put through a transaction on a bank card if we are not even in the store!! I have reported it to the manager Vanessa and to Operations and still have had no feed back on this!!!