***** - not refunded

Goo Day,<br> <br> i am writing to you with concern, My wife's account was de*****ed on the 13th May 2015, we were overseas at this point and received an SMS to make payment which we did, amount R518.00. since then we received our statements and noticed that the purchase of R518.00 was made at you Amanzimtoti store, as such we have followed procedure and reported the ***** to the Foschini call center, completed all relevant documents and received reference number: 2015/07/511.<br> <br> The ***** complaint was raised on the 3rd August 2015, and as yet we have still not been refunded. we have followed due process, however we are getting no where. our simple question is that we can prove it is ***** as we were not in the country on the date of purchase, furthermore Foschini group is unable to provide a signature on the purchase slip, as such Foschini should never have allowed this purchase on my wife's account.<br> <br> please can someone who can actually resolve this issue call me to discuss as this is being left in bad taste.<br> <br> thanks<br> Kevin