1 reviews | Active since Jul 2012
***** at foschini and finrite
I bought a cellphone on my foschini account in beginning 2017 on a 6 months payment plan. After a few months I discovered my account balance is increasing in spite of me paying monthly payments. I took them 3 more months to figure out that they have changed my account to a 12 month period resulting in them charging interest, plus they added a magazine that I never requested but had to pay for as well as insurance I did not request. I have tried over and over to cancel this & have it changed back to my usual 6 months & get the money back that they wrongly took from me but to no avail. I have phoned Finrite & go to speak in the Foschini shops for more than 6 months plus sent emails with NO RESPONSE. They keep taking money from me. I cannot wait to close my account and be rid of Foschini for good. An appalling terrible terrible ******** service !!
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the relevant department and they will contact you directly.
Your patience and understanding is appreciated.
TFG
Good day,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the relevant department and they will contact you directly.
Your patience and understanding is appreciated.
TFG
