Foshini - useless and have no clue what they are doing!

I've been trying to obtain my statements from Foshini since last year September, yet every phonecall and email falls on deaf ears and no one at their offices seems to know what the hell is going on. I need an updated statement for the bank and yet everyone at Foshini is useless!!! I will be reporting Foshini to the Ombudsman for non-disclosure and failure to provide a client with her accounts which would enable her to pay the account. Foshini group are useless!!!