KB
Kelli B

1 reviews | Active since Oct 2021

25 Oct 2021, 16:31

Foshini / Total Sports.

I have just found out that I have been listed as a bad-payer on ITC, why? Because totalsports issued me, without my consent, a magazine that I never wanted, and in actual fact, never received. I was advised in NOVEMBER 2020 that I was owing R270-00, because of said magazine. I grudgingly paid this over, as I knew I would be listed with the ITC if I did not. I erroneously used the Foschini account number, which by the way, is linked, by way of my identity number. FOSCHINI kept the R270-00 as a credit, and did not pass it over to the totalsports account, as tey should have, so now I am in excess of R800 overpaid on my Foschini account, and listed as bad debt on my totalsports account. After trying to sort this out, in vain, today I tried again. I was advised by RENE at FOSCHINI that she could see the R270-00 payment, but without proof of payment from my bankers, they would not be able to grant refund. What a dogshow!! SIS ON YOU TFG

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Replies (1)
Foschini
Foschini's reply28 Oct 2021, 17:23
Official
Dear Kelli, 

We are incredibly concerned by the negative experience you've had. Please accept our sincerest apologies. 

We have immediately raised this with our team and can assure you that the matter will be resolved timeously. 

Kind regards, 
The Foschini Team