Foshini, The Fix - ***** working there

I can't believe how the staff at there customer service can lie. Last week a received a call from them regarding my overdue account. I was busy driving so I asked the lady if she can phone me later because I was driving and wanted to make arrangements. She asked me when she can phone me and I said after 2 hours. She never phoned me back. Yesterday when I phoned the customer service they said they can't assist me because my account has been handed over. I asked the lady when was it handed over because I would like it if they keep the account with them so that I can make payment arrangements. The lady then said they can't as the account has been handed over last month. I then phoned their legal department reguesting them to phone me back. The lady only phoned me today saying that they only received the account 7DAYS ago. So it's 7 days ago and not last month. The lady said that I'm in arrears with over R28 00 which is also not true. According to my statement which I received on 18 September, my balance was R27524 and the arrears R12602. So they are lying. I tried phoning the customer service again asking for a supervisor or team leader and the first person I spoke to said there isn't a team leader or supervisor. I'm very unhappy about this. Even with the lock down and a person being on maternity leave, they didn't care