FOSHINI - TFG Group - handling of customer accounts

I settled my FOSCHINI account on 3 August 2021 with the full amount of R574-17, which I owed in the account. This also included additional interest, sms charges and Email charges to advise me of an outstanding payment. However, Foschini does not send out statements and take no cognisance of larger amounts paid over the months above the requested amounts in previous statements.

I settled the full amount as per statement issued on that day and requested the account to be closed which has been IGNORED. I have since 3 August 2021 sent a Bank letter confirming payment with the reference number. However, TFG group has ignored all my e-mails, and staff working from home keep harrasing me over and over again without placing the payment details in the system.

On 14 January 2022, I received an email with reference CS-580368, stating that my case was resolved. However, the very next day I have received another two urgent calls from different individuals working from home advising that my account will be handed over if payment is not met.

On average I receive two to three calls a day harrasing me and requesting payment on my account which is fully paid up and should have been closed as per the consumers instructions.

Please note FOSCHINI has bluntly ignored all e-mails sent to:- - *** - *** - *** - ***

I have even sent an email to Customer service addressing management to investigate and take action but to date I have not received a reply whatsoever.

I do not advise anyone to open or conduct an account with the Foshini - TFG group unless you are looking for endless trouble.