MM
Maree M
1 reviews | Active since Aug 2015
31 Aug 2015, 10:47
Foshini still havent replaced/contacted us
I bought a Fossil watch for my daugther's 21st birthday on 26 July 2015. Within a week, the metal coulour started going off- My daugther went to Foshini Tygervalley and the branch manager confirmed some do have a problem and they will replace the watch. Friday 24 August, tried phoning Foshini Tygervallei twice and could not get hold of them. The went to Foshini internet site, lodge a compllaint and up to 31 August, no responce recived. Brilliant client service just after I spent R2300????
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Foschini's replyOfficial
31 Aug 2015, 11:18Hello mjmarais,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Regards
Foschini Team
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Regards
Foschini Team
Foschini's reply31 Aug 2015, 11:18
Official
Hello mjmarais,
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Regards
Foschini Team
Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused. We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated.
Regards
Foschini Team