FOSHINI ONLINE SHOPPING EXPERIENCE LEAVES A BITTER TASTE

Worst online shopping experience. They promise 3 - 7 days delivery time frame... not true. I placed an order on the 29th of October.... on the 2nd of Nov it showed parcel with courier. I followed up on the 4th, as it normally does not take long for delivery once the parcel has been handed over to courier. I was told by the "customer" agent that it is on it's way to me as it comes from Johannesburg and should be delivered by the latest on Monday the 9th of Nov. I phoned on Friday the 13th, as I did not receive my parcel yet, the "customer" agent told me that she would follow up with the courier company as it should have been delivered. Today (Saturday the 14th), I received a credit note which stated "product not suitable ". Yet again I phoned, and spoke to a "customer" agent called Ameer (yes I took the name this time), who said the goods was damaged in transit. I asked why I had to keep on following up and why they do not deliver on their 3 - 7 day turn around time... he obviously was not interest / couldn't care less about my problem.... he gave me his rehe****d answers with no empathy/immediate solution. Yes to you Ameer it is just shoes!!!! To me it is SHOES I need to complete my outfit for date night!!!!!!! You have no idea what customer focus is all about. I suggest you complete the "SA Host Customer Focus Course" Don't you dare sit there and think you can order me to wait another 2 weeks.... There is plenty of shops, your company (which you are just an employee to - not the employer) are not the only place selling shoes... there are plenty! Your mere attitude will infact turn people like me away....I don't know know if you know this, but there are customers who are called "silent" customers- not like me voicing my anger towards the taste you left in my mouth - who will just go shop somewhere else, without uttering a word. BUT that you can also learn in above mentioned course - VERY IMPORTANT.

But.... you were just the cherry on top... to come back to the original complaint.... Foschini's 3 - 7 day delivery policy.... fix the loop hole. Clearly there is one here. No communication between when delivery has/has not taken place.... I have been an account holder for barely a few months and judging by the service I've received so far... clearly I should stick to the Brands who treasure the value of their Name!