Foshini MTN contract

my mom had an MTN contract with foshini for years now. in September she called to cancel the contract and she was told that it will be canceled in 30 days. she called after the 30 days and was informed the sim card would be activated in 48 hrs. it has since been 17 days of calling them with ABSOLUTELY NO HELP, every consultant keeps taking us back and forth with NO ASSISTANCE. their phones rings without any answer. we have received such pathetic service and horrifying attitude from their stuff. amongst other things their call center agents refuse to give us their names, while we had others hang up the phone on us. i can specifically point out Simone (i cannot emphasise the level of horrific service she gave me and i asked her to call back my mom as no one was answering and she was calling from a cell phone) and their manager Stacy who vowed that the issue would be sorted out in 24 hours and nothing has since been done, she doesn't seem to not be available when requested to speak to.

i am beyond angry, frustrated and fuming at what is happening. I CANNOT HIGHLIGHT THE DEPTH OF INCONVENIENCE THIS HAS BEEN TO MY MOM. I demand that you call my Mrs Kekana (which everyone in the call centre happens to know due to the situation) and sort it out immediately!!!!

if this isn't sorted out within 48hrs, i'll be reporting it to the ombudsman. we are sick and tired of your company!!!!