mN
mbali N

1 reviews | Active since Oct 2020

14 Jan 2022, 16:35

Foshini group is nonsense I'm closing it after paying

I'm so angry I opened an account at foshini second week of December I only started using it towards the 24th. The lady at campus Square I asked her why it's 12 months I don't want to be charged interest she said OK we must call the call center I said OK she said she's busy OK I left. Now I'm called at work to say my account is on errors I didnt pay so was I supposed to pay after a week using this account not this month? And where do u get the right to call my manager and not my number directly this is not my first account bt I'm treated like a ***** running away from paying I asked the lady why don't u call me on my fon she said it's not her it's the machine. First of all there's no statement issued to me saying I how much I owe. Another thing how do I even know this is *****. I will close this account and want nothing to do with this nonsense. I'm very angry coz there's no communication wats so ever bt u have the odesity to call my work and not me

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Replies (1)
Foschini
Foschini's reply17 Jan 2022, 14:24
Official
Dear Mbali, 

Thank you for taking the time to bring this to our attention. 

We would like to take this opportunity to express our apologies for negative and frustrating experience you've had and not providing clear communication. We strive to provide our customers with a pleasant and memorable shopping experience and we are concerned that this was not the case. 
Please be assured that we have brought this to the urgent attention of our team who will get in touch with you directly and provide urgent assistance.

Kind regards,
The Foschini Team