Foshini digital channel pathetic

On the 15th of May I placed an order on hionline.

Order number : p***

I ordered three items, one Nintendo switch lite and 2 games.

I received the 2 games but no switch lite.

I tried to call the customer care number only to sit on the line for 15 min waiting to speak to an agent.

I then decided to email the online department and receive a response saying that it will take 2 weeks to respond!!!! This is unacceptable.

I have then tried to log into my account to track where the other half of my order is only to get the same error message 50 times: internal server error, please try again later or an unexpected error has occurred please call customer services!!!! I cleared my cookies and history and still same error. What and wait for a response in 2 weeks time

Your digital channel is completely broken and is an embarrassment in 2020

Kind regards

Ronald