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Lehari T

1 reviews | Active since Apr 2017

04 Oct 2018, 15:41

Foshini and mtn - contract complaint

I have been using the Foshini-MTN contract since 2011.I called two weeks ago to cancel the contract and to become prepaid again.The foshini caller agent told me that it will be effective from 27Sep and mentioned that if my phone loses the network service during that period then I should call.I called on the 28th but another caller agent told me that it’ll be okay within the next 48hours.However,48 hours have passed,it is now the 4th of Oct and the phone still has no network.I tried to call them but the other caller agents aren’t giving me solutions.I mean it seems like they aren’t taking this seriously.I have been a loyal customer and it’s even hard to reach them,they take hours prior answering your phone.I call everyday but they just say “they are still waiting for activation”.I mean who is supposed to activate it? When I took the contract,THEY activated everything within the same day but now because I’m cancelling,there are delays? It seems like they are punishing me for leaving.Please help I just feel bul**** :(

0
Replies (3)
Foschini
Foschini's reply08 Oct 2018, 09:12
Official

Good day,

Thank you for bringing this to our attention. Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome. Kindly note that this may take up to two working days and your patience will be greatly appreciated.

TFG

LT
Lehari T's update11 Oct 2018, 18:42
Reviewer Update
This is really extremely unfair.You said two working days and it has been more than that.Now my sim has been inactive for two weeks.Is this how you conduct business behind the scenes? That number is very important to me.This is how you treat customers who have been nothing but loyal? Is it that hard to cancel a contract and make the SIM card prepaid again? Shame on y’all.Really disappointed in your company. Poooooor service.
LT
Lehari T's update11 Oct 2018, 18:53
Reviewer Update
You keep delaying but MY time is being wasted.Yall have nothing to lose,I have been waiting and missing important meetings because of your incompetence!I have been using that number for more than 20 years!