foschni collection agent giving faults information

<p>Last week a got a call from a foschini call center agent fom the collection department. the call was about a payment which we then came to an agreement. I'm sorry that i cant remember the agents name but she told me to go to the store and make the payment, i asked if the debit order will be done and she said NO i must just make the payment at the store.</p> <p>Saturday did the payment and then to my surprise the debit order was done yesterday 29th January on top of the one i made at the store.</p> <p> </p> <p>I've been on the phone which Foschini and this one keeps sending me to the other person.</p> <p>eventually i had to call back again as this was really annoying and my query was no resolved. I was told to go to the store and ask for a refund.</p> <p>Now this is so wrong, I was given faults informations and i have to be the one who has to go and fix it. I have to use my petrol and time to go back to the store and claim my money back while the other person is getting away with what they have done.</p> <p> </p> <p>I have decided to pay up and finish this account and close it for good as i dont agree with the way they treat customers. I have never ben a bad payer and yet when they make mistakes i have to be the one that fixes it.</p> <p> </p> <p>So i made a payment twice, cash payment and a debit order :(</p> <p> </p> <p>Nomsa Matsolo.</p>