FOSCHINI'S LACK OF CUSTOMER SERVICE AND RUDENESS

Hi this is Sphiwe Mbonambi.

I'm writing this report based on the experience I had with Foschini group in Pavilion. So a month ago I bought a new Honor X6, then when I got home I realized that the mobile power button doesn't work..but then i continued using the phone because I was using the wifi so I didn't see the need of data...then a few days later at work i tried to switch on my data it didn't work, I don't know how many times i tried it ,it wouldn't work...Then I decided to take the phone back due to technical problems... so the phone went for repairs and the lady that spoke to me when I got there was Praticka the manager ... I then waited for 2weeks if I'm not mistaken ...then last week I received a call saying I must come and fetch the phone... I was averagely happy when I heard that .... only to find that they changed the phone from dual sim to one sim and no one had told me, I had already told them that I don't want the phone back, it's like I knew that something was wrong with the phone but they told me about "protocol" that I won't be getting a new phone..During this process I asked for the report that shows that the phone did go for repairs they hesitated and they failed to give it to me...I'm actually fuming right now because I need a phone that's a dual sim card because I have two sim cards but now I have to use one...the store manager and the manager told me distinctively that I won't get a new...judging from what I know a customer is always right and there's nothing Foschini can't break especially when it comes to customers ...I need Hello Peter to get this matter resolved🤬😡🤬🤬🤬🤬🤬🤬🤬🤬😡🤬🤬🤬🤬🤬🤬😡😡 Thank you